Essential Care
Affordable remote support for small offices and home businesses.
$39/ month
- Remote troubleshooting & diagnostics
- Email & software assistance
- No contracts, cancel anytime
Services & fee schedule
Transparent pricing for remote-first IT support
Every plan and rate we offer is published below — no sales calls required to find out what support costs. Remote coverage nationwide, with onsite availability across Rochester and the surrounding areas.
Remote nationwide • Onsite in Rochester & surrounding areas
Recurring support
Support plans
Month-to-month coverage with no long-term contracts. Cancel any time — we would rather earn the next month than lock you in.
Business Pro
Proactive, recurring coverage with system checks and priority response.
$129/ month
- Weekly health checks & updates
- Unlimited remote sessions
- Onsite visits available in Rochester area
Premium Care
Comprehensive business-grade monitoring and 24/7 weekday response.
$95/ month
- Server & network monitoring
- Proactive alerts & patching
- Dedicated technician & priority queue
- Onsite coverage for Rochester clients
VoIP & PBX Specialist
Allworx, Avaya, Mitel & SIP PBX setup, tuning, and troubleshooting.
From $110/ hour
- Trunk & call flow configuration
- Voicemail & auto-attendant setup
- Call analytics & audio diagnostics
- Onsite available in Rochester area
Side by side
Compare support plans
A quick look at what is included at each level of coverage.
| Feature | Essential Care | Business Pro | Premium Care |
|---|---|---|---|
| Monthly price | $39 | $129 | $95 |
| Remote troubleshooting & diagnostics | ✓ | ✓ | ✓ |
| Email & software assistance | ✓ | ✓ | ✓ |
| No contract, cancel anytime | ✓ | ✓ | ✓ |
| Weekly health checks & updates | — | ✓ | ✓ |
| Unlimited remote sessions | — | ✓ | ✓ |
| Server & network monitoring | — | — | ✓ |
| Proactive alerts & patching | — | — | ✓ |
| Dedicated technician & priority queue | — | — | ✓ |
| Onsite availability (Rochester area) | — | ✓ | ✓ |
Premium Care focuses on monitoring and proactive maintenance, while Business Pro emphasises unlimited hands-on remote sessions. Not sure which fits? Give us a call and we will tell you honestly.
Voice & messaging add-ons
Voicemail, relay & screen sharing
Per-mailbox services that work alongside any support plan — or entirely on their own.
Voicemail → Email Relay
Forward voicemail recordings directly to your inbox automatically.
$14.99/ monthor $79.99 per 6 months, per mailbox
- $14.99/mo or $79.99/6mo per mailbox
- Reliable delivery & Allworx compatible
- Secure, encrypted message handling
Note: Email-only delivery — SMS gateways (like AT&T) have been discontinued.
Voicemail + Transcription
Receive both audio and text versions of each voicemail directly in your inbox.
$19.99/ monthor $119.99 per 6 months, per mailbox
- $19.99/mo or $119.99/6mo per mailbox
- AI-powered accurate transcription
- Delivered securely by email (mobile-friendly)
Note: SMS delivery discontinued due to carrier gateway changes (AT&T & others).
Transcription Only
Convert your existing voicemail inbox into clear, searchable text delivered by email.
$4.99/ monthor $39.99 per year, per mailbox
- $4.99/mo or $39.99/year per mailbox
- Fast turnaround & full-text search
- Integrates with most mail providers
Note: SMS delivery discontinued due to AT&T and other carriers retiring their SMS-to-email gateways.
Remote Screen Share
Encrypted, HD screen sessions for support and collaboration.
$19.99/ monthor $59.99/mo for unlimited users
- $19.99/mo (5 users) • $59.99/mo (unlimited)
- Hosted securely on NBP servers
- High-performance streaming & control
Delivery is email-only
AT&T and other carriers have retired their SMS-to-email gateways, so text message delivery is no longer available for voicemail relay or transcription services. All messages are delivered by email.
Questions
Pricing & billing FAQ
Monthly support plans are month-to-month with no long-term contract — you can cancel at any time. If a project requires unusual setup work we will quote it before starting, never after.
Onsite visits are available for clients in Rochester and the surrounding areas. Business Pro and Premium Care include onsite availability; for other plans and for larger projects we will confirm any travel or labour charges up front.
Yes. Voicemail relay, transcription and remote screen sharing are billed per mailbox or per user and can be added to any support plan — or purchased on their own without a support plan.
Invoices are handled through our secure client portal. You can review and pay at invoice.networks-by-plouffe.com.
Absolutely. We are remote-first and support clients nationwide. Onsite hands-on work is limited to Rochester and the surrounding areas, but the vast majority of issues are resolved remotely.
Need a custom plan?
Multi-site networks, mixed phone systems and unusual requirements are our favourite kind of problem. Tell us what you are running and we will build a quote around it.
Prices subject to change without notice.