Services & Fee Schedule

Transparent, remote-first IT support for businesses nationwide.

Remote-First • Rochester-Local Onsite Availability

Essential Care

$39 / mo
Affordable remote support for small offices and home businesses.
  • Remote troubleshooting & diagnostics
  • Email & software assistance
  • No contracts, cancel anytime

Business Pro

$129 / mo
Proactive, recurring coverage with system checks and priority response.
  • Weekly health checks & updates
  • Unlimited remote sessions
  • Onsite visits available in Rochester area

VoIP & PBX Specialist

From $110 / hr
Allworx, Avaya, Mitel & SIP PBX setup, tuning, and troubleshooting.
  • Trunk & call flow configuration
  • Voicemail & auto-attendant setup
  • Call analytics & audio diagnostics
  • Onsite available in Rochester area

Premium Care

$95 / mo
Comprehensive business-grade monitoring and 24/7 weekday response.
  • Server & network monitoring
  • Proactive alerts & patching
  • Dedicated technician & priority queue
  • Onsite coverage for Rochester clients

Voicemail → Email Relay

$14.99 / $79.99
Forward voicemail recordings directly to your inbox automatically.
  • $14.99/mo or $79.99/6mo per mailbox
  • Reliable delivery & Allworx compatible
  • Secure, encrypted message handling
  • Note: Email-only delivery — SMS gateways (like AT&T) have been discontinued.
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Voicemail + Transcription

$19.99 / $119.99
Receive both audio and text versions of each voicemail directly in your inbox.
  • $19.99/mo or $119.99/6mo per mailbox
  • AI-powered accurate transcription
  • Delivered securely by email (mobile-friendly)
  • Note: SMS delivery discontinued due to carrier gateway changes (AT&T & others)
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Transcription Only

$4.99 / $39.99
Convert your existing voicemail inbox into clear, searchable text delivered by email.
  • $4.99/mo or $39.99/year per mailbox
  • Fast turnaround & full-text search
  • Integrates with most mail providers
  • Note: SMS delivery discontinued due to AT&T and other carriers retiring their SMS-to-email gateways.
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Remote Screen Share

$19.99 / $59.99
Encrypted, HD screen sessions for support and collaboration.
  • $19.99/mo (5 users) • $59.99/mo (unlimited)
  • Hosted securely on NBP servers
  • High-performance streaming & control
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💬 Need a custom plan? Call (585) 948-0777 or email mplouffe@networks-by-plouffe.com
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