Remote Troubleshooting
Fast diagnostics for workstations, servers, printers and software. We connect securely with your consent, fix the issue and explain what happened.
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Remote support available now
Your go-to tech warriors for all things network‑related.
Networks by Plouffe delivers remote-first network and IT support to businesses nationwide, backed by hands-on onsite service across Rochester and the surrounding areas. Microsoft, Cisco, FortiGate, Allworx and more.
No contracts on monthly plans — cancel anytime.
Platforms & vendors we support every day
Microsoft
Cisco
FortiGate
Allworx
Avaya
Mitel
SIP & VoIP
Windows Server
What we do
Support that covers your whole stack
From day-to-day desktop headaches to firewall policy, phone systems and proactive monitoring — one team handles it all.
Network & Firewall
Switching, routing, VLANs, VPN and FortiGate policy work. We design networks that stay stable and keep unwanted traffic out.
See plansVoIP & PBX Systems
Allworx, Avaya, Mitel and SIP platforms — trunk setup, call flows, auto-attendants, voicemail and audio quality diagnostics.
From $110/hrEmail Relay Services
Relay voicemail and notifications to any inbox — no OAUTH and no app passwords required. Reliable delivery with Allworx compatibility.
Learn moreVoicemail Transcription
Whisper AI turns voicemail into accurate, searchable text delivered straight to your inbox — usually within seconds.
Learn moreRemote Screen Sharing
Encrypted, HD screen sessions hosted on NBP servers. No account needed — customers download, run and share a one-time session ID.
Learn more
Why Networks by Plouffe
Straight answers, fair rates, no runaround
You get a technician who knows your setup instead of a rotating queue of strangers. Pricing is published up front, monthly plans have no contracts, and if we can solve it remotely you are not waiting on a truck roll.
- Transparent pricing — every plan and hourly rate is listed publicly.
- Remote-first, nationwide — onsite coverage in Rochester and surrounding areas.
- Security by default — consent-based sessions, temporary IDs, encrypted transport.
- Specialist depth — genuine PBX and firewall expertise, not just password resets.
$39Plans start at / mo
24/7Monitoring on Premium
50States served remotely
0Long-term contracts
How it works
Getting help is four simple steps
Reach out
Call, email or open a ticket. Tell us what is broken — plain language is fine.
We diagnose
We connect securely with your approval and identify the real root cause.
We fix it
Most issues are resolved in the same remote session. Onsite when hardware demands it.
We keep watch
On recurring plans we monitor, patch and check in before problems resurface.
Support plans
Coverage that scales with your business
Month-to-month, no contracts, cancel anytime. Onsite visits are available for clients in the Rochester area.
Essential Care
Affordable remote support for small offices and home businesses.
$39/ month
- Remote troubleshooting & diagnostics
- Email & software assistance
- No contracts, cancel anytime
Business Pro
Proactive, recurring coverage with system checks and priority response.
$129/ month
- Weekly health checks & updates
- Unlimited remote sessions
- Onsite visits available in Rochester area
Premium Care
Comprehensive business-grade monitoring and 24/7 weekday response.
$95/ month
- Server & network monitoring
- Proactive alerts & patching
- Dedicated technician & priority queue
- Onsite coverage for Rochester clients
VoIP & PBX Specialist
Allworx, Avaya, Mitel & SIP PBX setup, tuning, and troubleshooting.
$110/ hour & up
- Trunk & call flow configuration
- Voicemail & auto-attendant setup
- Call analytics & audio diagnostics
- Onsite available in Rochester area
Contact
Get in touch securely
Send us the details and we will follow up quickly. Prefer to talk it through? Call (585) 948-0777.
Service area
Rochester, NY 14616
Remote nationwide • onsite locally
Encrypted submission
Let’s get your network running the way it should
Tell us what you are running and what is going wrong. We will recommend the right plan — or tell you honestly if you do not need one.