Remote Screen Share Service

Service Overview

Networks by Plouffe provides customers with an easy way to allow our technicians to view or control their device screens securely for troubleshooting, setup, or demonstration purposes. Each session begins when the customer visits a technician-provided URL, downloads the secure executable, and shares a session ID for connection.

Key Benefits

• Fast Resolution — Real-time issue diagnosis and correction.
• Zero Friction — Customer simply downloads and runs; no registration required.
• Secure & Encrypted — End-to-end encryption for every session.
• Session Logs — Optional logging for compliance and billing.
• Brand-Aligned Workflow — NBP technicians guide customers through every step.

Supported Platforms

• Windows 10 / 11 (64-bit)
• macOS 10.15+
• Linux (select distributions)
• Broadband internet connection (HTTPS port 443)
• Optional audio/video hardware for live collaboration

How It Works

Customer Steps:

1. Technician provides the session link during the support call or chat.
2. Customer visits the URL, downloads, and launches the client.
3. The app generates a session ID and requests consent to connect.
4. Customer shares or auto-submits the session ID to NBP.
5. Customer can disconnect anytime by closing the app.

Technician Steps:

1. Provide the correct session download link.
2. Receive or auto-accept the session ID.
3. Connect using the technician console.
4. Log session details (time, customer, duration, summary) for internal records.

Security & Privacy

• Explicit Consent — Connection only begins with user authorization.
• Temporary IDs — Each ID expires after one session.
• Encrypted Sessions — Protected via secure SSL/TLS.
• Least Privilege — Permissions match user context (admin rights must be granted manually).
• Transparency — Any session logging or recording is disclosed in advance.

FAQs

Q: Do customers need an account?
A: No, they simply download and run the app.

Q: Can the customer end the session?
A: Yes, by closing the client window at any time.

Q: How do technicians connect?
A: By using the session ID displayed in the customer’s client app.