Remote Screen Share Service — Networks by Plouffe

Offer secure, on-demand remote support sessions to your customers using our screen share solution.

Service overview: Networks by Plouffe provides your customers with a simple way to let our technicians view and control their device screens for troubleshooting, setup, training, or demonstrations. Customers will be directed to a URL provided by your technician where they can download the executable. Once launched, the client generates a session ID that the technician uses to connect.

Learn more & open a ticket Contact: mplouffe@networks-by-plouffe.com
Important: To open a support ticket at the site above you must first register. If you prefer not to register, email mplouffe@networks-by-plouffe.com.

Who should use this service

Ideal for businesses that need secure, professional remote access to customer devices during live engagements — including service providers, MSPs, help desks, and retail support teams.

Key benefits

  • Fast resolution: Networks by Plouffe technicians can view or control customer screens to diagnose and fix issues in real time.
  • Low friction for customers: Customers simply visit the technician-provided URL, download the executable, and run it — no account required.
  • Better customer experience: Reduced call time, fewer escalations, and higher first-call resolution.
  • Brandable workflow: Our technicians provide the secure connection URL directly to customers.
  • Audit & logging: Sessions can be logged for quality, billing, and compliance (see Logging & Privacy below).

Supported platforms & minimum requirements

  • Windows 10 / 11 (64-bit)
  • macOS 10.15+
  • Linux (selected distros)
  • Internet connection (broadband recommended; outgoing HTTPS 443 required).
  • Microphone & speakers for optional audio; webcam for optional video sharing.

How it works — Customer steps

  1. Your Networks by Plouffe technician instructs the customer to open a specific URL (provided during the support call or chat).
  2. The customer visits the URL, downloads the executable, and runs it.
  3. The executable generates a temporary session ID and prompts the customer to confirm consent to connect.
  4. The customer shares the session ID with the technician (or the app auto-submits if configured).
  5. The customer can end the session anytime by closing the app.

How it works — Technician steps

  1. Direct the customer to the correct URL for downloading the client executable.
  2. Request the session ID from the customer (or accept auto-submitted session IDs if configured).
  3. Connect using the technician console.
  4. Log session details (ID, customer, time, duration, summary) for records and billing.

Security & privacy

  • Explicit consent: Customer must grant access before a connection begins.
  • Temporary IDs: Session IDs are single-use or time-limited.
  • Encrypted sessions: End-to-end encryption ensures session security.
  • Least privilege: All permissions are granted at the start of the session. Permissions are based on the user logged into the PC. If admin permissions are required, the customer must run the application as Administrator.
  • Session recording & logs: If logging or recording, this will be disclosed clearly to customers.
  • Data handling: Networks by Plouffe follows its privacy policy and applicable laws (GDPR, CCPA, etc.).

Consent language (sample)

“By downloading and running the remote client from the URL provided by your technician, you authorize Networks by Plouffe to view and (optionally) control your device for support. You may end the session at any time.”

Frequently asked questions

Q: Do customers need to create an account?
A: No — they just open the technician-provided URL, download, and run the executable.
Q: How does the technician connect?
A: Using the session ID generated when the customer runs the executable.
Q: Can the customer stop the session?
A: Yes, the customer can close the client at any time.