Remote Support Tool
Secure remote support, on your approval
Download our custom remote support application so a Networks by Plouffe technician can connect to your PC and resolve the issue with you.
This tool should only be installed while you are actively working with one of our technicians. If nobody from Networks by Plouffe has asked you to install it, please close this page.
What this application is
This is a custom branded RustDesk application built exclusively for Networks by Plouffe support sessions. It cannot be used to remote into other computers and is designed only to allow our technicians to securely connect to your PC for troubleshooting and assistance.
- Built and branded specifically for Networks by Plouffe support sessions.
- Cannot be used to connect outward to other computers.
- A technician can only connect while you are running the application.
- Close the application at any time to end the session immediately.
Customized for Networks by Plouffe • Rochester, NY
Need help running it?
If the download is blocked by your browser or antivirus, stay on the line with your technician — they will walk you through allowing the file. You can also reach us directly using the details below.