Thank You for Contacting Allworx

We’ve received your message. Please review the information below to ensure your request reaches the right team for fastest handling:

📦 RMA Status (Advanced Replacement or Repair)

Please email allworxorders@allworx.com
Subject: RMA Status

📞 Phone RMA

Please email allworxorders@allworx.com
Subject: Phone RMA

🖥️ Server RMA

Please email support@allworx.com with the following details:
Subject: Server RMA

• Server Model
• Server Serial Number
• When connected to a verified working power supply, does the server power up?
• Have you reviewed the system event logs? Do they indicate a hardware or software database issue?
• Have you verified the software version?
• Are you able to boot in Safe Mode?
• In Safe Mode, are you able to mount the drive?
• In Safe Mode, are you able to restore a backup?
• In Safe Mode, are you able to format and load new software?


• Reason for RMA

Once your email is sent, please wait for the auto-response with case number and then call Allworx Support to reference the case number provided.