Allworx Server Features and Compatibility Tables
Version: F 866.ALLWORX * +1 585 421 3850
Page 1 www.allworx.com
Revised: February 14, 2019
This document provides compatibility requirements between the Allworx servers, Allworx phones,
Allworx System Software versions, Allworx System features, and Allworx applications. When using this
document, it may be necessary to cross-reference multiple tables depending on the Allworx server
model, Allworx System Software version, and the Allworx phone model.
Who Should Read This Document
This document is for Allworx Partners, Distributors, and Technical Support with access to the Allworx
Partner Portal.
Requirements
There are no special requirements necessary to use this list.
Additional Documentation
Additional Allworx product documentation (administrator guides, user guides, Release Notes, etc.) is
available on the Allworx Partner Portal for additional reference.
Revision History
Ver
Date
Summary of Change
A
09-MAR-2017
New Release
B
06-JUL-2017
Updated System Feature Keys and Server Model Compatibility
C
7-DEC-2017
Updated to include 8.3 features
D
17-MAY-2018
Updated to include 8.4 features
E
15-JUN-2018
Updated to include Classic Reach and Reach 5
F
14-FEB-2019
Updated to include 8.5 features
Allworx Server Features and Compatibility Tables
Version: F 866.ALLWORX * +1 585 421 3850
Page 2 www.allworx.com
Revised: February 14, 2019
Contents
System Software Feature Compatibility by System Software Version .................................................................... 3
Software Application Compatibility by System Software Version ............................................................................ 5
System Phone Settings by Phone Model ............................................................................................................................ 6
System Feature Keys and Server Model Compatibility ................................................................................................. 8
System Software Compatibility by Server Model ............................................................................................................ 9
Server Feature Compatibility by Server Model ................................................................................................................. 9
System Feature Compatibility by Server Model, Application, or Phone Model ................................................ 15
System License Compatibility by Server Model, Application, or Phone Model ................................................ 17
Allworx Server Features and Compatibility Tables
Version: F 866.ALLWORX * +1 585 421 3850
Page 3 www.allworx.com
Revised: February 14, 2019
System Software Feature Compatibility by System Software Version
System Software Feature
System Software Version
8.5
8.4
8.3
8.2
Support for up to 250 users on Allworx Connect 731 server only
X
Support for up to 60 users on Allworx Connect 500 series
X
Secure Remote Administration (Allworx Connect servers only)
X
Upload and manage Public Contact images (Allworx Connect servers only)
X
Import audit PIN codes from CSV file
X
Built-in Music on Hold options
X
Include PIN/Password require change when importing users from a CSV file
X
Extended UTF-8 French and Spanish character support
X
Select codecs for SIP Proxies and SIP Gateways
X
Customizable SIP port numbers
X
Park to Extension
X
Incoming call notifications
X
Dynamic programmable button configuration
X
Call forward indicator
X
User-specific Hot Desk settings
X
Secure HTTPS when logging into phone admin web page
X
Restore OfficeSafe backup within same Connect server series
X
Verge 9304 IP phone
X
X
Override the day/night mode schedule from the Audio Message Center
X
X
Option to require callers to listen to the complete greeting/custom message
X
X
International Dialing – E.164 format support
X
X
Automatic retrieval of feature keys
X
X
ACD Queues: Option to disable “No agents logged in” alarm setting
1
X
X
X
X
Option to reset custom queue recordings for Call Queues and ACD Queues
X
X
X
Control the Verge IP phone switch settings on the Allworx server
X
X
X
View, upload, and manage user directory contact photos
X
X
X
Allworx Server Features and Compatibility Tables
Version: F 866.ALLWORX * +1 585 421 3850
Page 4 www.allworx.com
Revised: February 14, 2019
System Software Feature
System Software Version
8.5
8.4
8.3
8.2
Hide the user’s BLF status on all Allworx devices
X
X
X
Options menu for callers leaving a voicemail message
X
X
X
Support Centrex flash signals on CO lines on Connect servers
X
X
X
Simplified Bluetooth Hands-Free programmable button assignment
X
X
X
Additional management options for paired Bluetooth devices
X
X
X
Improved Bluetooth Hands-Free programmable button labeling
X
X
X
DND programmable button
X
X
X
Suppress hold music for system phones in the Conference Center
X
X
X
Voicemail message now pauses instead of stopping and restarting at beginning of message
X
X
X
Verge IP Phone switch settings added to Network Profiles
X
X
X
Simplified Verge call transfer workflow
X
X
X
Reach Extend
X
X
X
Reach Push Notification Services
X
X
X
Verge IP phone series
X
X
X
X
92xx IP phone series
X
X
X
X
Expanded set of Ring Types
X
X
X
X
Handoff between Reach and Verge IP phones
X
X
X
X
Reach Remote Control
X
X
X
X
Sharing Personal Contacts with all of user’s Allworx devices and applications
X
X
X
X
Five- and Six- Digit Dialing
X
X
X
X
Increased Auto Attendants from nine to 16 (Connect 500 series) or 32 (Connect 731)
X
X
X
X
Support for separate Auto Attendant Day/Night Mode menu shortcuts
X
X
X
X
1
Supported on Allworx System Software 8.2.14 or higher, 8.3.7 or higher, and 8.4 or higher
Allworx Server Features and Compatibility Tables
Version: F 866.ALLWORX * +1 585 421 3850
Page 5 www.allworx.com
Revised: February 14, 2019
Software Application Compatibility by System Software Version
Allworx Software
System Software Version
8.5
8.4
8.3
8.2
Interact Professional 4.0 (Drag-and-Drop behaviors/ Supported only in Allworx System
Software 8.5 or higher - Park to Extension)
X
X
X
X
Interact Professional 3.0 (Personal Contacts, answer ACD call regardless of ACD Queue
logged in status, customizable keyboard shortcuts, notification when an Allworx user
extension is available, hide the application in the windows System Tray,)
X
X
X
X
Reach for Android 4.0 (Reach Extend, Push Notification Services, Emergency
Notifications)
X
X
X
Reach for Android 3.0 (Personal Contacts, Reach Remote Control)
X
Reach for Android (previous versions)
X
X
X
X
Reach for iOS 4.0 (Reach Extend, Push Notification Services, Emergency Notifications)
X
X
X
Reach for iOS 3.0 (Personal Contacts, Reach Remote Control)
X
Reach for iOS 5.0
X
X
X
Classic Reach for iOS (all versions)
X
X
X
X
View (all versions)
X
X
X
X
TSP Driver 3.0
X
X
X
X
Migrate 1.0.6.248
X
X
X
X
Migrate 1.0.1.238
X
X
OfficeSafe 8.0.x
X
X
X
X
French Canadian Language Pack 8.5.x
X
French Canadian Language Pack 8.4.x
X
French Canadian Language Pack 8.3.x
X
French Canadian Language Pack 8.2.x
X
Spanish Language Pack 8.5.x
X
Spanish Language Pack 8.4.x
X
Spanish Language Pack 8.3.x
X
Spanish Language Pack 8.2.x
X
Allworx Server Features and Compatibility Tables
Version: F 866.ALLWORX * +1 585 421 3850
Page 6 www.allworx.com
Revised: February 14, 2019
System Phone Settings by Phone Model
Phone Settings
93xx series
92xx series
Settings Menu Page
Bluetooth
9312 only
No
Hot Desk Login
Yes
Yes
Network Profiles
Yes
Yes
Phone Preferences
Yes
Yes (Preferences)
Programmable Buttons
Yes
No
Reboot Phone
Yes
Yes
Ring Type Families
Yes (Ringtone Families)
Yes (Ringtone Families)
About This Phone
Yes (Current Status/Info)
Yes (Current Status/Info)
Clear Call History
No
Yes
Network Settings
Yes (in Admin settings)
Yes
Current Status/Info
No
Yes
Statistics
No
Yes
Refresh Directory
No
Yes
Saving Settings
No
Yes
Set Factory Defaults
Yes (in Admin settings)
Yes
Phone Preference Settings
Messages Button (display)
Yes
Yes
Visual On Call
Yes
Yes
Visual Ringing
Yes
Yes
Auto Answer
Yes
Yes
Auto On Hold
Yes
Yes
Auto Retrieve Calls
Yes
Yes
Caller ID Preference
Yes
No
Intercom Auto Answer
Yes
Yes
Off Hook Auto Answer
Yes
Yes
Off Hook Ringing
Yes
Yes
Pages Received
Yes
Yes (Paging Enable Mode)
Allworx Server Features and Compatibility Tables
Version: F 866.ALLWORX * +1 585 421 3850
Page 7 www.allworx.com
Revised: February 14, 2019
Phone Settings
93xx series
92xx series
Call History Size
Yes
Yes
Missed Call Tracking
Yes
Yes
Redial Memory
Yes
Yes
Audible Dialing
Yes
Yes
Cell Phone Dialing
Yes
No
On Hook Dialing
Yes
Yes
Call Timer Display
Yes
Yes
Clock Mode
Yes
Yes
Contact Order
Yes
No
Display Brightness
Yes
Yes (LCD Settings)
Sleep Mode Timeout
Yes
No
Personal Contacts
Yes
9304 Limited
No
Server Network Profile
Yes
No
Call Waiting Tone
Yes
No
EHS Headset
Yes
No
Handset Sidetone
Yes
Yes
Headset Send Control
Yes
No
Headset Send Level
Yes
No
Headset Sidetone
Yes
No
Hold/Park Reminder Mode
Yes
Yes
(Hold only)
Hold/Park Reminder Timeout
Yes
No
(Available in the Preferences
Menu)
Volume
Yes
No
LCD Settings
No
Yes
Paging Enable Mode
No
Yes
Parking Orbit Popups
No
Yes
Hold Button Operation
No
Yes
Allworx Server Features and Compatibility Tables
Version: F 866.ALLWORX * +1 585 421 3850
Page 8 www.allworx.com
Revised: February 14, 2019
Phone Settings
93xx series
92xx series
TSP Driver Caller ID
No
Yes
Ringtone Family
No
Yes
Server Profile Selection
See Server Network Profile
Yes
System Feature Keys and Server Model Compatibility
Allworx System Feature Keys
Allworx Server Model
Connect Server Model
6x12
6x
24x
48x
320
324
530
536
731
Automatic Call Distribution
NO
Yes
Yes
Yes
NO
NO
Yes
Yes
Yes
Call Queuing
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
T1 License
NO
NO
NO
Yes
NO
NO
NO
NO
Yes
Dual Language Support
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Conference Center
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Multi-Site Primary
NO
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Multi-Site Branch
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Mobile VM
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Allworx Reach
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Reach Link
NO
NO
NO
NO
Yes
Yes
Yes
Yes
Yes
Interact Sync (Required for Interact Professional
when using Allworx System Software 8.0/8.1)
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
20 User License
NO
NO
NO
NO
Yes
Yes
NO
NO
NO
50 User License (Connect 530 or 536 server running
System Software 8.4 or lower)
1
NO
NO
Yes
Yes
NO
NO
Yes
Yes
Yes
60 User License (Connect 530 or 536 server running
System Software 8.5 or higher)
NO
Yes
NO
NO
NO
NO
Yes
Yes
NO
100 User License
NO
NO
Yes
Yes
NO
NO
NO
NO
Yes
150 User License
NO
NO
Yes
Yes
NO
NO
NO
NO
Yes
180 User License (Connect 731 server running
System Software 8.4 or lower)
1
NO
NO
NO
NO
NO
NO
NO
NO
Yes
200 User License (Connect 731 server running
System Software 8.5 or higher)
2
NO
NO
Yes
Yes
NO
NO
NO
NO
Yes
250 User License (Connect 731 server running
System Software 8.5 or higher)
2
NO
NO
Yes
Yes
NO
NO
NO
NO
Yes
Allworx Server Features and Compatibility Tables
Version: F 866.ALLWORX * +1 585 421 3850
Page 9 www.allworx.com
Revised: February 14, 2019
Allworx System Feature Keys
Allworx Server Model
Connect Server Model
6x12
6x
24x
48x
320
324
530
536
731
Allworx Interact Professional
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Allworx View CDR
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Allworx View ACDR
NO
Yes
Yes
Yes
NO
NO
Yes
Yes
Yes
Extended Warranty
Yes
Yes
No
Yes
Yes
Yes
Yes
Yes
Yes
Generic SIP Handsets
NO
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
SW Upgrade License
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
VPN
NO
Yes
Yes
Yes
NO
NO
NO
NO
NO
1
Available on Connect 500 series servers running Allworx System Software version 8.4 or lower.
2
Available on Connect 731 server running Allworx System Software version 8.5 or lower.
System Software Compatibility by Server Model
Allworx System Software
Allworx Server Model
Connect Server Model
6x12
6x
24x
48x
320
324
530
536
731
System Software Version 7.7
X
X
X
X
System Software Version 8.0
X
X
X
X
X
X
X
X
X
System Software Version 8.1, 8.2, 8.3, 8.4, and 8.5
X
X
X
X
X
X
X
X
Server Feature Compatibility by Server Model
Allworx Server
Model
Connect Server Model
6x12
6x
48x
320
324
530
536
731
Hardware Support
Enhanced Diagnostic Port
NO
NO
NO
Yes
Yes
Yes
Yes
Yes
Network Ports
2
2
2
2
2
3
3
3
External USB Disk Drive Support
Yes
Yes
Yes
NO
NO
NO
NO
NO
Allworx Server Features and Compatibility Tables
Version: F 866.ALLWORX * +1 585 421 3850
Page 10 www.allworx.com
Revised: February 14, 2019
Allworx Server
Model
Connect Server Model
6x12
6x
48x
320
324
530
536
731
Supported Web Browser
Microsoft Internet Explorer (latest version)
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Google Chrome (latest version)
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Mozilla Firefox (latest version)
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Microsoft Edge (latest version)
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Allworx System Software 8.5 Support
Support for up to 250 users
NO
NO
NO
NO
NO
NO
NO
Yes
Support for up to 60 users
NO
NO
NO
NO
NO
Yes
Yes
NO
Secure Remote Administration
NO
NO
NO
Yes
Yes
Yes
Yes
Yes
Upload and manage Public Contact images
NO
NO
NO
Yes
Yes
Yes
Yes
Yes
Import audit PIN codes from CSV file
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Built-in Music on Hold options
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Include PIN/Password require change when
importing users from a CSV file
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Extended UTF-8 French and Spanish character
support
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Select codecs using SIP proxy or SIP Gateway
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Customizable SIP port numbers
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Park to Extension
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Incoming call notifications
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Dynamic programmable button configuration
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Call forward indicator
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Compartmentalized Hot Desk settings
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Secure HTTPS when logging into phone admin web
page
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Allworx Server Features and Compatibility Tables
Version: F 866.ALLWORX * +1 585 421 3850
Page 11 www.allworx.com
Revised: February 14, 2019
Allworx Server
Model
Connect Server Model
6x12
6x
48x
320
324
530
536
731
Restore OfficeSafe backup within same Connect
server series*
NO
NO
NO
Yes
Yes
Yes
Yes
NO
*
See the Allworx System Software Administrator Guide or the OfficeSafe User Guide for specific details.
Allworx System Software 8.4 Support
Verge 9304 IP phone
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Override the day/night mode schedule from the
Audio Message Center
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Option to require callers to listen to the complete
greeting/custom message
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
International Dialing – E.164 format support
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Automatic retrieval of feature keys
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
ACD Queues: Option to disable “No agents logged
in” alarm setting
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Allworx System Software 8.3.7 or Higher Support
ACD Queues: Option to disable “No agents logged
in” alarm setting
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Allworx System Software 8.3 Support
Option to reset custom recordings for Call and
ACD queues
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
View, upload, and manage directory contact
photos
Yes
Yes
Yes
Yes
Yes
Options menu for callers leaving a voicemail
message
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
DND programmable button
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Support Centrex flash signals on CO lines
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Reach Push Notifications
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Reach Extend
Yes
Yes
Yes
Yes
Yes
Allworx Server Features and Compatibility Tables
Version: F 866.ALLWORX * +1 585 421 3850
Page 12 www.allworx.com
Revised: February 14, 2019
Allworx Server
Model
Connect Server Model
6x12
6x
48x
320
324
530
536
731
Allworx System Software 8.3.7 or Higher Support
ACD Queues: Option to disable “No agents logged
in” alarm setting
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Allworx System Software 8.2 Support
Verge IP phone series
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Expanded set of Ring Types
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Handoff between Reach and Verge IP phones
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Reach Remote Control
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Sharing Personal Contacts with all of user’s Allworx
devices and applications
NO
NO
NO
Yes
Yes
Yes
Yes
Yes
Maximum number of Personal Contacts with
images per user.
N/A
N/A
N/A
1,100
1,100
1,100
1,100
1,100
Maximum number of Personal Contacts without
images per user.
N/A
N/A
N/A
7,000
7,000
7,000
7,000
7,000
Total number of Personal Contacts with images
per server (approximate).
N/A
N/A
N/A
24,000
24,000
60,000
60,000
215,000
Total number of Personal Contacts without images
per server (approximate).
N/A
N/A
N/A
144,000
144,000
360,000
360,000
1,290,000
Allworx System Software 8.1 Support
Five- and six-digit dialing
5
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Number of Auto Attendants Supported
9
16
32
9
9
16
16
32
Telnet Support
Yes
Yes
Yes
NO
NO
NO
NO
NO
Allworx System Software 8.0 Support
SSH Support
NO
NO
NO
Yes
Yes
Yes
Yes
Yes
Allworx Server Features
FXO Ports
6
6
3
0
4
0
6
2
Allworx Server Features and Compatibility Tables
Version: F 866.ALLWORX * +1 585 421 3850
Page 13 www.allworx.com
Revised: February 14, 2019
Allworx Server
Model
Connect Server Model
6x12
6x
48x
320
324
530
536
731
FXS Ports
5
5
2
2
2
2
2
2
T1 Ports
0
0
2
0
0
0
0
1
Base System Extensions Limit
12
30
48
12
12
30
30
30
Maximum System Extensions Limit
1
12
60
250
20
20
60
60
250
Base Users
12
30
48
12
12
30
30
30
Maximum Users
1
12
60
250
20
20
60
60
250
Maximum Handsets
24
120
500
40
40
100
100
360
Maximum External Calls
3
12
12
30
30
60
Conference Bridges
1
1
1
4
1
1
1
1
4
Maximum Callers per Conference
8
8
30
8
8
8
8
30
Maximum callers in all conferences combined
8
8
60
8
8
8
8
30
Maximum Calls in All Queues
1
16
16
64
12
12
30
30
60
Maximum Calls per Queue
1
8
8
16
12
12
30
30
60
Maximum Number of Queues
1
10
10
10
10
10
10
10
10
Automatic Call Distribution
1
NO
Yes
Yes
NO
NO
Yes
Yes
Yes
Auto Attendant Ports
9
9
9
4
4
8
8
16
Multi-Site Controller
1
NO
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Maximum Servers in a Multi-Site Network
99
99
99
99
99
99
99
99
Maximum Multi-Site System Extensions
4
1000
1000
1000
1000
1000
1000
1000
1000
Maximum Multi-Site Users
4
1000
1000
1000
1000
1000
1000
1000
1000
Voicemail Ports
8
8
16
4
4
8
8
15
Activation Required
NO
NO
NO
Yes
Yes
Yes
Yes
Yes
Secure Web Page Access (HTTPS)
NO
NO
NO
Yes
Yes
Yes
Yes
Yes
Full support of G.711A and G.729A codecs
NO
NO
NO
Yes
Yes
Yes
Yes
Yes
Allworx Server Features and Compatibility Tables
Version: F 866.ALLWORX * +1 585 421 3850
Page 14 www.allworx.com
Revised: February 14, 2019
Allworx Server
Model
Connect Server Model
6x12
6x
48x
320
324
530
536
731
SIP-Video Pass-Through
2
NO
NO
NO
Yes
Yes
Yes
Yes
Yes
PPPoE
Yes
Yes
Yes
NO
NO
NO
NO
NO
1
Requires an Allworx software feature key.
2
A SIP endpoint that supports video can register with the Allworx Connect server, and it supports negotiation of video calls with that
device. The Allworx Connect server supports up to two video sessions and one audio session per call. The Allworx Connect server
supported codecs are: H263, H264, and MP4V-ES.
3
The total external SIP calls are limited to the Maximum External Calls less any TDM (FXO ports and T1 channels) lines configured. For
the x series servers, state: dependent upon the level of the system resources in use.
4
Total number of Multi-Site Users and Multi-Site System Extensions varies upon the maximum users licensed on each Allworx server.
5
Compatible with Reach for Android/Reach for iOS Version 2.0.7 (minimum) and Interact/ Interact Professional 2.3 (minimum).
Product Compatibility
Version: F 866.ALLWORX * +1 585 421 3850
Page 15 www.allworx.com
Revised: February 14, 2019
System Feature Compatibility by Server Model, Application, or Phone Model
Servers
Applications
IP Phones
Connect Series
1
X-Series
2
Reach
3
Interact
93xx Series
5
92xx Series
4
Contacts
•
Allworx User and System
Yes
Yes
Yes
Yes
Yes
Yes
•
Public Contacts / Personal Speed Dial Numbers
6
Yes
Yes
Version 3.0 (min)
Version 3.0 (min)
Yes
Yes
•
Add Personal Contacts from a Verge IP phone or the
Reach and Interact applications.
Version 8.2 (min)
Version 8.2 (min)
Version 3.0 (min)
Version 3.0 (min)
Yes
9304 Limited
No
• Sharing Personal Contacts with all of the user Allworx
devices and applications.
Version 8.2 (min)
No
Version 3.0 (min)
Version 3.0 (min)
9308/9312
No
•
Personal Speed Dial Numbers
6
Version 8.1 and
lower
Version 8.1 and
lower
No
No
No
Yes
• Control permissions for users to manage their
directory contact image
Version 8.2.7.x
(min)
No
Version 3.0 (min)
Version 3.0 (min)
Yes
No
•
Delete an Allworx User’s directory contact image.
Version 8.2.7.x
(min)
No
Version 3.0 (min)
Version 3.0 (min)
Yes
No
• View, upload, and manage an Allworx User directory
contact image.
Version 8.3 (min)
No
Version 4.0 (min)
N/A
N/A
N/A
•
View, upload, and manage an Public Contact directory
contact image.
Version 8.5 (min)
No
N/A
N/A
N/A
N/A
Call Handoff
Version 8.2 (min)
Version 8.2 (min)
Version 3.0 (min)
N/A
9308/9312
No
Reach Remote Control
Version 8.2 (min)
Version 8.2 (min)
Version 3.0 (min)
N/A
9308/9312
No
Reach Extend
Version 8.3 (min)
Version 8.3 (min)
Version 4.0 (min)
N/A
N/A
N/A
Reach Push Notification Services
Version 8.3 (min)
Version 8.3 (min)
Version 4.0 (min)
N/A
N/A
N/A
Product Compatibility
Version: F 866.ALLWORX * +1 585 421 3850
Page 16 www.allworx.com
Revised: February 14, 2019
Servers
Applications
IP Phones
Connect Series
1
X-Series
2
Reach
3
Interact
93xx Series
5
92xx Series
4
Reach Emergency Notifications
Version 8.3 (min)
Version 8.3 (min)
Version 4.0 (min)
N/A
N/A
N/A
Bluetooth
Version 8.2 (min)
Version 8.2 (min)
Version 3.0 (min)
(Reach Remote
Control Mode)
Version 3.0 (min)
9312 only
No
Wireless Headset EHS Support
Version 8.2 (min)
Version 8.2 (min)
N/A
Version 3.0 (min)
Yes
Yes
Sleep Mode
Version 8.2 (min)
Version 8.2 (min)
N/A
N/A
Yes
No
Phone-hosted three-way Conference Call
N/A
N/A
Yes
Yes
Yes
Yes
Phone-hosted four-way Conference Call
N/A
N/A
No
No
Yes
9204 /
9204G only
Conferenced Transfer
N/A
N/A
No
No
Yes
No
Missed Call Tracking – Answered Elsewhere
Version 8.2 (min)
Version 8.2 (min)
Yes
Yes
Yes
Yes
Allworx Server Software Downgrade
Version 8.2 (min)
Version 8.2 (min)
N/A
N/A
N/A
N/A
Automatic phone firmware downgrade with server version
Version 8.2 (min)
Version 8.2 (min)
N/A
N/A
Yes
No
Automatic saving of setting changes
N/A
N/A
N/A
N/A
Yes
No
Cell Phone Dialing Mode
N/A
N/A
Yes
N/A
Yes
No
Additional Ringtone Families
Version 8.2 (min)
Version 8.2 (min)
Yes
N/A
Yes
No
Park to Extension
Version 8.5 (min)
Version 8.5 (min)
Yes
Yes
Yes
No
F1
Connect Series servers include Connect 320, Connect 324, Connect 530, Connect 536, and Connect 731 models.
2
X-Series servers include 6x, 6x12, and 48x servers.
3
Reach includes Reach for iOS and Reach for Android applications.
4
92xx series includes 9202E, 9204, 9204G, 9212, 9212L, and 9224 IP phones.
5
93xx series includes 9304, 9308, and 9312 IP phones as well as the 9318Ex expander.
6
System Software Version 8.2 – Personal Speed Dial PFK is only available for 92xx IP Phone series and has moved to the Function option.
Product Compatibility
Version: F 866.ALLWORX * +1 585 421 3850
Page 17 www.allworx.com
Revised: February 14, 2019
System License Compatibility by Server Model, Application, or Phone Model
Servers
Applications
IP Phones
Connect Series
1
X-Series
2
Reach
3
Interact
92xx Series
4
93xx Series
5
Automatic Call Distribution
500 series and
731 only
All except 6x12
No
Yes
Yes
Yes
Call Queueing
Yes
Yes
No
Yes
Yes
Yes
T1 License
731 only
48x only
N/A
N/A
N/A
N/A
Dual Language Support (Audio prompts accessed by all clients.)
Yes
Yes
N/A
N/A
N/A
N/A
Conference Center
Yes
Yes
N/A
N/A
N/A
N/A
Multi-Site Primary
Yes
All except 6x12
N/A
N/A
N/A
N/A
Multi-Site Branch
Yes
Yes
N/A
N/A
N/A
N/A
Mobile VM
Yes
Yes
Yes
N/A
N/A
N/A
Allworx Reach
Yes
Version 7.5 (min)
Yes
N/A
N/A
N/A
Allworx Reach Link
Version 8.0 (min)
No
Yes
N/A
N/A
N/A
Interact Professional
Yes
Version 7.5.9.4
(min)
N/A
Yes
Yes
Yes
Interact Sync (Required for System Software 8.0 and 8.1)
Yes
Version 8.0 (min)
No
Version 2.3 (min)
N/A
N/A
1
Connect Series servers include Connect 320, Connect 324, Connect 530, Connect 536, and Connect 731 models.
2
X-Series servers include 6x, 6x12, and 48x servers.
3
Reach includes Reach for iOS and Reach for Android applications.
4
92xx series includes 9202E, 9204, 9204G, 9212, 9212L, and 9224 IP phones.
5
93xx series includes 9304, 9308 and 9312 IP phones as well as the 9318Ex expander.
